Support
Need help with GiftMemories? We're here for you.
Email us at support@astrasoma.com and we’ll get back to you as soon as we can.
Frequently Asked Questions
How do I contact support?
Email us at support@astrasoma.com. Please include what happened, what you expected, your iPhone model, and your iOS version. Screenshots are always helpful.
What’s included for free?
The free plan lets you track up to 100 gifts and ideas at no cost. There’s no limit on people. Each gift or idea counts once toward the limit regardless of its state, direction, or number of recipients. Deleting a gift or idea frees a slot.
How do I upgrade to GiftMemories Premium?
In GiftMemories, open Settings › Subscription and choose GiftMemories Premium (US$9.99/year; your local price is shown in the app). Payment is charged to your Apple ID. It renews automatically each year until you cancel. Premium removes the limit of 100 gifts and ideas, giving you unlimited gifts and ideas.
Does GiftMemories support Family Sharing?
Yes. GiftMemories Premium supports Apple Family Sharing. One subscription covers you and up to five family members. Each family member keeps their own separate data. Family members get Premium automatically when they open the app; no restore needed.
How do I restore my purchase on a new device?
In GiftMemories, open Settings › Subscription › Restore Purchases. This works on any iPhone signed into the same Apple ID that made the original purchase. You can also tap Restore Purchases on the upgrade screen.
How do I redeem an offer code?
In GiftMemories, open Settings › Subscription › Redeem Code, or redeem it through the App Store. Offer codes may provide a discount or a free period of GiftMemories Premium.
How do I cancel my subscription?
Open Settings › [your name] › Subscriptions on your iPhone. Cancellation takes effect at the end of the current billing period. You keep full access until then.
What happens when my subscription ends?
All your data stays readable, editable, and deletable. You can continue to manage everything you already have. You simply cannot add new gifts or ideas beyond the free limit of 100 gifts and ideas until you resubscribe.
How do I get a refund?
All purchases are processed by Apple. To request a refund, visit reportaproblem.apple.com. Astra Soma LLC cannot issue refunds directly.
Where is my data stored?
Your data is stored on your iPhone. If you turn on iCloud sync, a copy is also kept in your private iCloud account. Astra Soma LLC can’t see your gifts, people, or occasions. For details on analytics, purchase and crash data we do receive, see our Privacy Policy.
How do I delete my data?
Delete gifts, ideas, and occasions in the app. People without gifts can be deleted; people with gifts can be archived. Uninstalling the app removes all data on that iPhone. If you use iCloud sync, you can also delete the iCloud data separately through iPhone Settings › [your name] › iCloud › Manage Storage.
How do I switch to a new iPhone?
If you use iCloud sync, just sign in with the same Apple ID on your new iPhone and your data will appear. Without iCloud sync, use Apple’s built-in device transfer or backup/restore process.
GiftMemories is made by Astra Soma LLC. Privacy Policy · Terms of Service